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Service After the Sale

Posted in Blog on March 16, 2018
By Brett Jensen
One of the most important decision-making factors when making a critical purchasing decision for a new fire apparatus is the quality and guarantee of service after the sale has been made. It’s one of the most frequently asked questions we receive: “What type of support do you offer if we have issues with the truck down the road?” My name is Brett Jensen and as VP General Manager at Midwest Fire, I can guarantee our service is second to none. We are committed to the quality of our workmanship. Should any problems arise with your apparatus, I will personally be your point of contact to resolve it. We begin with assessing the issue, then – depending on the nature of it – connecting you with our in-house technicians for troubleshooting. If we determine your equipment needs to be repaired in any way, I will make contact on your behalf with qualified and trusted service centers near you, so that you can keep doing your job. Does your department already have a local center for apparatus maintenance? If so, we will work with them to resolve any issues that might arise. You know your town best, and we trust your preferences and contacts. If we discover that the issue can be resolved by a part covered by a manufacturer’s warranty, I will contact the manufacturer and arrange for a replacement for your department. In addition, we cover the costs for any labor or parts required. The only thing we ask of our customers is to coordinate the time for the equipment to be repaired. For the first year after the initial purchase, Midwest Fire offers a bumper-to-bumper warranty on your apparatus. If a manufacturer we use doesn’t offer a warranty for their part, we will carry our own warranty should it need repair. Beyond that first year the pump, LEDs, electric, plumbing, paint, workmanship, and tank body all carry warranties ranging from 5 years to lifetime depending on the part. When it comes to purchasing new equipment for your department, service after the fact is just as important as acquiring the apparatus itself. Our goal is to resolve any issue as fast and hassle-free as possible for our customers.   If you have any questions regarding our apparatus or service offerings, please contact us at 800-344-2059 or info@midwestfire.com.